This research is carried out in accordance to the recommendations of the UOL-ISORG study guide. This is a group research where we look into the nature and operations of one e-commerce transaction broker website. ZUJI.COM is the transaction broker website we choose to research on.
INTERNET TRANSACTION BROKER is an organization that collects a fee in order to facilitate online transactions between a customer and one or more companies without owning the products or services.
About Z
UJI
ZUJI is an online travel agent dedicated to bringing great value travel choices to travelers in Asia Pacific. We offer inspiring holidays at great rates online. We bring a choice of more than 400 airlines, 60,000 hotels, and thousands of car hires, activities, attractions as well as travel insurance to travelers.
ZUJI teams are located throughout Asia Pacific, and ZUJI has a network of online travel sites in Australia, New Zealand, Hong Kong, India, Korea and Singapore.
ZUJI is part of the Travelocity family of companies globally, and owned by Sabre Holdings, a world leader in travel commerce.
Sister companies of ZUJI include:
· Travelocity.com (North America)
· Lastminute.com (Europe)
· Igougo
· Travelocity Business
· GetThere
· Sabre Travel network
For travelers
This global network of local teams and sites give us the ability to make close relationships with suppliers all over the world, and that results in great travel deals for you. Many of our offers are exclusive to ZUJI.
UJI ZUJI is an online travel agent dedicated to bringing great value travel choices to travelers in Asia Pacific. We offer inspiring holidays at great rates online. We bring a choice of more than 400 airlines, 60,000 hotels, and thousands of car hires, activities, attractions as well as travel insurance to travelers.
ZUJI teams are located throughout Asia Pacific, and ZUJI has a network of online travel sites in Australia, New Zealand, Hong Kong, India, Korea and Singapore.
ZUJI is part of the Travelocity family of companies globally, and owned by Sabre Holdings, a world leader in travel commerce.
Sister companies of ZUJI include:
· Travelocity.com (North America)
· Lastminute.com (Europe)
· Igougo
· Travelocity Business
· GetThere
· Sabre Travel network
For travelers
This global network of local teams and sites give us the ability to make close relationships with suppliers all over the world, and that results in great travel deals for you. Many of our offers are exclusive to ZUJI.
For suppliers
This global network offers local, regional and global online distribution options, reaching multi-millions of travelers, who view around 60million site pages a month.
This global network offers local, regional and global online distribution options, reaching multi-millions of travelers, who view around 60million site pages a month.
ZUJI’s heritage
The word 'ZUJI' is an English derivation of the Chinese/pinyin word for 'footprint'. We use the footprint image and icon regularly on our sites, in marketing and newsletters, because to us it denotes both the start of a journey, and the green footprint icons throughout our site highlight eco-friendlier travel choices.
Achievements of ZUJI
ZUJI has been recognized and awarded numerous times as an online travel industry leader in Asia Pacific, and in the countries it operates. In 2005, 2006, and 2007 and again in 2008, ZUJI was awarded as Asia Pacific’s ‘Best Online Travel Agent’ TTG travel magazines in Asia Pacific. ZUJI was also awarded as the ‘Best Online Travel Agency’ in 2007 by the TravelWeekly (Asia) Industry Awards. ‘Condé Nast Traveler’ magazine (March 08, US-edition) announced ZUJI as the ‘best travel web site for flights in Asia’.
The word 'ZUJI' is an English derivation of the Chinese/pinyin word for 'footprint'. We use the footprint image and icon regularly on our sites, in marketing and newsletters, because to us it denotes both the start of a journey, and the green footprint icons throughout our site highlight eco-friendlier travel choices.
Achievements of ZUJI
ZUJI has been recognized and awarded numerous times as an online travel industry leader in Asia Pacific, and in the countries it operates. In 2005, 2006, and 2007 and again in 2008, ZUJI was awarded as Asia Pacific’s ‘Best Online Travel Agent’ TTG travel magazines in Asia Pacific. ZUJI was also awarded as the ‘Best Online Travel Agency’ in 2007 by the TravelWeekly (Asia) Industry Awards. ‘Condé Nast Traveler’ magazine (March 08, US-edition) announced ZUJI as the ‘best travel web site for flights in Asia’.
Design
The home page of Zuji is designed in such a way that customers can choose the service they are looking for from the wide range of products offered by Zuji. Also the customers are able to find the products to meet their customized expectations.
Privacy Policy
ZUJI, and ZUJI Travel Pte Ltd., is committed to protecting your privacy in accordance with the highest consumer protection standards.
Our privacy policy is designed with you in mind, and it is integral that you have a comprehensive understanding of our information collection and usage practices, as well as full confidence that ultimately, you have control of your personal information provided to ZUJI and ZUJI Travel Pte Ltd.
The home page of Zuji is designed in such a way that customers can choose the service they are looking for from the wide range of products offered by Zuji. Also the customers are able to find the products to meet their customized expectations.
Privacy Policy
ZUJI, and ZUJI Travel Pte Ltd., is committed to protecting your privacy in accordance with the highest consumer protection standards.
Our privacy policy is designed with you in mind, and it is integral that you have a comprehensive understanding of our information collection and usage practices, as well as full confidence that ultimately, you have control of your personal information provided to ZUJI and ZUJI Travel Pte Ltd.
Security Policy
Our secure server software encrypts all of your personal information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet.
Once your encrypted personal information is received by our secure server, it is translated back into its original form and stored in our off-line database. Your credit card information is also encrypted for transmission over the Internet.
ZUJI takes the responsibility of protecting our customers' credit card information very seriously. In addition to implementing highly secure online protection methods, ZUJI also has a dedicated risk-management team who regularly and randomly counter-check credit card purchases made on ZUJI to ensure their authenticity, and verify that credit cards have not been used for making unauthorized purchases. At times, phone contact is made with ZUJI customers as part of this process. We seek your cooperation and ask that you provide ZUJI with a valid contact phone number to enable us to reach you and verify that you, as the cardholder, have approved the ZUJI transaction; or alert you to the possibility that your card may have been used by a third party if inconsistencies arise.
Our secure server software encrypts all of your personal information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet.
Once your encrypted personal information is received by our secure server, it is translated back into its original form and stored in our off-line database. Your credit card information is also encrypted for transmission over the Internet.
ZUJI takes the responsibility of protecting our customers' credit card information very seriously. In addition to implementing highly secure online protection methods, ZUJI also has a dedicated risk-management team who regularly and randomly counter-check credit card purchases made on ZUJI to ensure their authenticity, and verify that credit cards have not been used for making unauthorized purchases. At times, phone contact is made with ZUJI customers as part of this process. We seek your cooperation and ask that you provide ZUJI with a valid contact phone number to enable us to reach you and verify that you, as the cardholder, have approved the ZUJI transaction; or alert you to the possibility that your card may have been used by a third party if inconsistencies arise.
Greener Travel
G
reener hotel stays
ZUJI has compiled an eco-friendly hotel directory which includes many of the hotels which have been endorsed by global and national 'green hotel' certifiers, as well as highlighting some hotels taking steps to become greener by:• maximizing tourism’s social and economic benefits to local communities;• reducing negative impacts on cultural heritage;
• reducing harm to local environments
• planning for sustainability.
Reducing carbon emissions
We've started the process of reducing our own eco-footprint. So can you. You can choose to offset the carbon emissions from your flights and limit your personal impact on global warming.
Travel for Good: We support 'voluntourism' that helps the planet
We believe that travel can be an agent for creating positive change, connecting people and expanding cultural awareness. That's why we support The Earthwatch Institute. Discover how to ‘Travel For Good’ by participating in field research which has been designed to improve our planet, alongside scientists, archeologists and cultural explorers with Earthwatch Institute, the world's largest environmental volunteer, nonprofit organization.
Strengths
1. Zuji provides almost all travel needs of a customer from travelling to accommodation and give reviews and recommendations about the places of interest.
2. Real time updated information is available about their partner airlines, which enable customers to plan their trip well.
reener hotel staysZUJI has compiled an eco-friendly hotel directory which includes many of the hotels which have been endorsed by global and national 'green hotel' certifiers, as well as highlighting some hotels taking steps to become greener by:• maximizing tourism’s social and economic benefits to local communities;• reducing negative impacts on cultural heritage;
• reducing harm to local environments
• planning for sustainability.
Reducing carbon emissions
We've started the process of reducing our own eco-footprint. So can you. You can choose to offset the carbon emissions from your flights and limit your personal impact on global warming.
Travel for Good: We support 'voluntourism' that helps the planet
We believe that travel can be an agent for creating positive change, connecting people and expanding cultural awareness. That's why we support The Earthwatch Institute. Discover how to ‘Travel For Good’ by participating in field research which has been designed to improve our planet, alongside scientists, archeologists and cultural explorers with Earthwatch Institute, the world's largest environmental volunteer, nonprofit organization.
Strengths
1. Zuji provides almost all travel needs of a customer from travelling to accommodation and give reviews and recommendations about the places of interest.
2. Real time updated information is available about their partner airlines, which enable customers to plan their trip well.
3. The travel information is also provided on a flexible date basis and also informs passengers about the number of number of stops in the journey between two destinations.
4. The holiday packages offered by Zuji attract and give customers the confidence to explore and visit new places.
Weaknesses
4. The holiday packages offered by Zuji attract and give customers the confidence to explore and visit new places.
Weaknesses
1.Zuji only operating in the Asia Pacific region will be disadvantages to their customers as the services will not be extended to the other parts of the world. Especially it will be not helpful to once who are planning on a world tour.
2.The homepage of Zuji is crowded with information and the icons and space to give the instruction is quite small and this might inconvenience the users of the website.
3.The information given can be considered by as an information overload and the congested factor might be not all that user friendly.
Conclusion
Zuji is an excellent travel planning website as they call themselves the ONLINE TRAVEL GURU, with and automated and highly secured payment system in the Asia Pacific region.
2.The homepage of Zuji is crowded with information and the icons and space to give the instruction is quite small and this might inconvenience the users of the website.
3.The information given can be considered by as an information overload and the congested factor might be not all that user friendly.
Conclusion
Zuji is an excellent travel planning website as they call themselves the ONLINE TRAVEL GURU, with and automated and highly secured payment system in the Asia Pacific region.
